Life can be amazing, make it happen!

I understand that life can be unpredictable, and I’m here to support you 🧡. Please review these policies to help me provide the best care for everyone.

1-Hour Online Sessions (Discovery, Intake, Counselling, or EMDR Therapy)

⏳ Reschedule up to 72 hours in advance.

🚫 Cancellations aren’t available, but I’ll help you find a new time that works.

🔍 See the online sessions page for more info.

Intensive Packages (Half-Day to 5 Days)

📅 Rescheduling:

• More than 30 days before—free

• Between14 and 30 days—7% fee (on total package fee)

• Less than 14 days— treated as cancellation

📌 Only one reschedule per booking. Rescheduling available up to 30 days in advance

🚫 Cancellations:

• More than 30 days before — 💳 70% refund

• Between 14 and 30 days — 💳 50% refund

• Less than 14 days — no refund

💳 Refunds are made to your original payment method.

These policies help protect your reserved time and ensure the quality of care for all clients 🌱.

While full refunds aren’t always possible, I’m committed to being as flexible and understanding as I can.

🔍 For full details, see our Cancellations Policy.

In my effort to make the refund process as straightforward as possible for you:

💳 Refunds are issued to your original payment method.

🚫 1-hour sessions are not eligible for refunds.

Intensive packages:

• More than 30 days before — 💳 70% refund

• 14–30 days before — 💳50% refund

• Less than 14 days before — no refund

🔍 For full details, please see Refund Section of Terms & Conditions Policy.

Our time for the sessions is limited, and we (you and me) want to make the most of it. No extra time can be added, as it would be taken away from other people who need it. 

Therefore, it is your responsibility to be ready to connect at the time of booking, in a place with a stable internet connection that is also quiet and private to ensure that we can work without interruptions and maintain confidentiality. Please make sure you have materials at hand for your own note-taking. 

If for any reason, you are late to the call, the time will be discounted from the total time allocated for the session.

In order to provide visual feedback, you must keep the camera on during the video call, as well as ensure that you can be heard with good sound quality. This allows me to provide a better service and also to ensure your safety during the session.

I reserve the right to stop the session at any time if it is considered that you are exhibiting inappropriate or ethically questionable behaviour.

I understand that you may have doubts or questions about the service terms and conditions, specific exercises or whether the service provided is appropriate for you.

At Fly Out of the Box, I work with a philosophy that is person-centred, strategic and brief. My purpose and focus is on delivering tailor-made service that will get you where you want to be as soon as possible, and that takes a lot of work behind the scenes.

To maintain this level of care, I limit our communication outside of sessions. 

• For general questions, please save time by visiting our FAQ.

• If you're an existing client, I will address your queries during our video calls.

• For specific advice, it is best if you book a 1 hour session where I can provide dedicated support and guidance and ask for the right information to do so.

If you need further assistance, feel free to use the contact form. Please note, I do not communicate via social media or messaging apps to ensure your privacy and to focus on providing the best care.

In order to preserve the confidentiality of my clients, I keep the minimum information necessary for us to work.

My Services do not include written reports. I do not provide records or reports, whether for legal proceedings or otherwise.  For more details please check here.