Frequently Asked Questions

Welcome to the Frequently Asked Questions section. Here you’ll find answers about general aspects of my online services: Counselling, EMDR therapy, Coaching and EMDR Intensives.

  • Online sessions can be a great fit if you feel comfortable using a computer at a basic level — especially if you’re familiar with video calls and email. You don’t need to be highly tech-savvy; a quiet, private space with a reliable internet connection is all that’s required.

    My services are well-suited for most people. That said, if you are facing a crisis or emergency, I strongly encourage you to contact your local mental health emergency services. In-person support is safer and more appropriate in those situations. If you need help finding resources, you can access them here.

  • You can book a 1 hour online session — whether it’s for discovery, assessment, counselling, or EMDR — and take the first step in your healing process. Simply schedule your session here, and you’ll receive a confirmation email shortly after your booking.

    If you are a new client, you will receive an Intake Form by email before your session. I encourage you to return it completed at least 48 hours prior to our meeting. This allows me time to review it thoroughly and prepare for our conversation. If that’s not possible, no worries — we can go through it together during your first session.

    Our first session, supported by the Intake Form, is designed to give us the best possible start. It helps me understand who you are, why you’ve reached out, and how I can support you. For you, completing the form is a valuable first exercise, offering a wide-angle view of your situation and helping you reflect on your needs.

    By sharing this information upfront, we ensure that all the cards are on the table, so we can begin meaningful work right away.

  • Fly Out of the Box uses a platform that complies with data protection regulations.

    A video-call link will be sent by email in your booking confirmation email. The link will be re-sent again 24 hours before the online session in an email reminder.

  • 1 Hour Online Sessions (Discovery, Intake, Counselling, or EMDR Therapy):

    ⏳ You can reschedule up to 72 hours in advance.

    🚫 Cancellations aren’t available, but I’ll be happy to help you find a new time that works.

    Intensive EMDR Packages (Half-Day to 5 Days):

    📅 Rescheduling:
    More than 30 days before — free
    Between 14 and 30 days — 7% fee (of the total package fee)
    Less than 14 days — treated as cancellation
    📌 Only one reschedule allowed per booking.

    🚫 For packages cancellations conditions apply.

    🌱 These policies help protect your reserved time and ensure the quality of care for all clients.

    🔍 Please see the full details in our Terms & Conditions Policy.

  • 1 Hour Online Sessions (Discovery, Intake, Counselling, or EMDR Therapy):

    🚫 Cancellations aren’t available. If something comes up, please contact me, I’ll do my best to help you reschedule.

    Intensive EMDR Packages(Half-Day to 5 Days):

    🚫 For packages cancellations conditions apply:

    • More than 30 days before — 💳 70% refund

    • Between 14 and 30 days — 💳 50% refund

    • Less than 14 days — no refund

    💳 Refunds are issued to your original payment method.

    While full refunds aren’t possible, I’m committed to being as flexible and understanding as I can.

    🌱 These policies are designed to protect your booking and ensure consistent, high-quality care for all clients.

    🔍 For full details, see our Service Terms & Conditions Policy.

  • Yes, I’m a registered healthcare provider with WPA. Payment is collected at the time of booking, and you can submit your invoice directly to WPA for reimbursement. Invoices are issued during the first week of each month for sessions completed the previous month.

    📌 Important: Before your first session, please ensure your treatment is pre-authorised by WPA. Authorisations may cover a set number of sessions, a time period, or a monetary limit. Confirm your exact coverage to avoid surprises.

    To maximize your benefits:

    • Contact WPA to verify your policy details.

    • Obtain your authorisation code and approved number of sessions or budget.

    • Bring this information to your appointment.

    Other insurance providers may also offer coverage depending on your policy, so please check directly with your insurer.

  • I will ask you for personal information in order to be able to provide the service.

    This information will be kept confidential at all times, except for the following cases, where I am bound by law and code of ethics to share it with a third party:

    • If it is requested by a court of law.

    • If the information shared implies a danger to your health.

    • If the information shared implies a danger to others.

    I will not use your contact information for purposes other than providing my services, including internal marketing unless you specifically authorise me to do so.

    Emails are not a secure method of communication and can be easily hacked. Please be aware of this when sending any personal information to me by email.

    For more details please read our Privacy Policy here.

  • I understand that tech issues can sometimes happen despite our best efforts. That’s why there are clear steps in place so we all know what to expect if something goes wrong:

    • If a session is interrupted due to a technical issue, both you and I will make every reasonable effort to restore the connection.

    • If we’re able to reconnect and resolve the issue within 15 minutes, the session will continue as planned for the remainder of the scheduled time.

    • If it takes more than 15 minutes to reconnect and less than half the session has taken place, we’ll reschedule a new appointment to cover the remaining time.

    • If more than 15 minutes are lost and over half of the session was completed, I will follow up with an email summarizing the session. This email will serve in place of the remaining time.

    • If you're unable to join your scheduled session and no connection is made, it will be considered a no-show.

  • You can complete your payment by debit or credit card at the time of booking through the calendar.

    All transactions are processed via Stripe Checkout — a highly secure and trusted payment platform.

  • You’re welcome to get in touch via the contact form.

    Please know that my reply might take a little time, as I may be with clients, preparing sessions, or engaged in research. I appreciate your patience, and I’ll respond as soon as I can.

    For personalised guidance, the best way is to book a 1 hour session here, where I can give you my full attention and ask the right questions to support you effectively.

    To protect your privacy and maintain the quality of care, I do not communicate via phone, social media, or messaging apps.

Do you still have questions or doubts?

Learn more about EMDR Intensives by checking the EMDR Intensive Packages

Book a Session for personalised support and advice. I am here to help!

Or, reach out anytime through the Contact Form

“Peace of mind is just a click away”